Questions hospitals ask before they start
Answered plainly. If something here is not covered, ask us and we will add it.
Prism works with any hospital information system, and with none: hospitals without a network route can upload spreadsheets instead. It reads data read-only, holds it in a separate reporting database, and does not require replacing an existing system.
Everything, in one place
Do we have to be a Caresoft HIS customer to use Prism?
No. Prism is a separate product and works with any hospital information system. Where a direct database link is possible we read from it; where it is not, your team uploads spreadsheets and Prism builds the same dashboards from those. Hospitals running Caresoft HIS get a faster start because the schema is already understood, but that is a head start, not a requirement.
We cannot open our database to an outside system. Can we still use it?
Yes. The spreadsheet route exists for exactly this. You export the data you are willing to share, upload it, and Prism runs the same transformations it would have run over a live link. The numbers come out identical. Many hospitals begin this way and connect the database later once they trust the output.
Will connecting Prism slow down our hospital system?
No. Prism copies data into its own reporting database and every dashboard runs against that copy. The login it uses on your system has read rights only and cannot write to it. Your billing counters and wards are unaffected.
What happens to patient names and phone numbers?
Patient identity is masked by default. Only users you specifically clear can see names and contact numbers, and every time they do it is recorded. Most management dashboards never need identity at all, since they work on aggregates.
How long does it take to go live?
Typically four weeks: connect and run the readiness checks in week one, financial dashboards in week two, operational dashboards in week three, and handover in week four. That assumes reasonably clean data, which the week-one readiness report tells you honestly rather than discovering in week three.
What does the Ask box actually do?
Someone in management types a question in plain English and gets back a table or a chart built from your own data. If the answer is useful they pin it and it becomes a permanent dashboard tile. It means new requirements do not need a change request, and it is why the product does not go stale six months after it is installed.
Can we see what the AI costs us?
Yes, in detail. Every question is metered: which user asked it, which dashboard or report it belongs to, how many tokens it consumed and what that cost. The token log is visible to your administrators, not just to us, and each plan carries a monthly allowance you can watch against.
Do we have to replace our existing reports?
No. Prism reads the same source data your existing reports read, and where a report is worth keeping it can be registered and run on schedule, with its output landing in Prism alongside everything else. Existing reports keep working throughout.
What if our data is incomplete?
That is normal, and Prism tells you rather than producing a confident wrong number. A readiness console checks fill rates on the fields each dashboard depends on and marks which modules your data can genuinely support today. Where a field is not being captured, that is a process fix, and it is better to know in week one.
See it on your own numbers
One hospital, one month of your data, and the exception list from your own billing.